ITHACA, N.Y. –– Tompkins County Area Transit (TCAT) is asking their customers for patience ordering new ride passes, as its customer service representatives continue to work remotely due to the coronavirus pandemic.
According to TCAT, riders should expect delays in receiving new fare media, i.e. pass cards, fobs or route literature) in the mail or if recharging their passes over the phone as the process may take up to two or three days.
As such, customers who need to purchase new Tcards or fobs, or who need to add passes to existing fare media, should plan ahead for their travel needs and place their orders as soon as possible.
Also note, customers using the online store will still be able to add passes to their existing fare media that, in most cases, will be ready for use immediately. (In rare cases, the recharging process could take up to 48 hours for the additional passes to become activated.)
Riders of course can still opt to use cash fare (exact fare only or $1.50 for single adult ride and 75 cents for seniors 60 and older, youth 17 and under and persons with disabilities.)
If you have questions, customer service representatives are able to take calls from customers Monday through Friday from 8 a.m. to noon and then again from 1 p.m. to 5 p.m., at (607) 277-RIDE (7433).
Riders can also email TCAT staff with concerns or questions at firstname.lastname@example.org.