TOMPKINS COUNTY, N.Y. — Some Tompkins County government departments are experiencing phone problems on Friday, part of a larger service outage impacting a number of clients of First Light Communications.

“The phone system for all Tompkins County governmental departments is experiencing technical issues as part of a wider First Light communications service interruption. All Tompkins County residents who are seeking to contact a Tompkins County department on Friday, September 4, are encouraged to try back later or follow instructions listed for specific departments below,” said the county’s Communications Director, Dominick Recckio in a statement Friday afternoon. “Any residents who may have left a voice message for a County department or employee any time on Friday, September 4, are encouraged to follow up with an email or web contact, as the voice message system has been impacted since early Friday morning.”

911 calls are not a part of the outage, according to Recckio and anyone experiencing an emergency should dial 911. Individuals can still reach non-emergency dispatch at (607) 273-8000.

A list of Tompkins County Government departments and web contacts can be found here. Departments impacted include the Health Department, Mental Health, Social Services and the Tompkins County Sheriff’s Office.

  • Individuals seeking to contact the Tompkins County Health Department can dial (607) 274-6600; please stay on the line until an individual picks up, or email publichealth@tompkins-co.org. Outgoing calls from the Health Department for COVID-19 contact tracing investigations are affected by the outage.
  • Individuals seeking to contact the Tompkins County Mental Health Department can dial (607) 274-6200. If you left a voice mail for the Mental Health Department, including regarding a prescription, you should contact the department again. Please dial (607) 274-6200 and stay on the line until someone picks up, or email mhs@tompkins-co.org.
  • Individuals seeking to contact the Tompkins County Department of Social Services can dial (607) 274-5345. Please stay on the line until an individual picks up. If you have an emergency dial 911.